Privacy Policy

Last updated: January 15, 2026

1. Introduction

GTM Dialer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser-based VoIP dialer services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and business information you provide when creating an account.
  • Call Data: Call recordings, call logs, voicemail drops, and metadata associated with calls made through our platform.
  • CRM Data: Lead information, contact details, pipeline data, and deal history stored in our native CRM.
  • Usage Data: Information about how you interact with our services, including log data, device information, and analytics.
  • Integration Data: Data from third-party services you connect to GTM Dialer, such as external CRM systems.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our power dialer and CRM services
  • Process and complete transactions
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Generate analytics and performance metrics for your campaigns
  • Detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services (e.g., telephony providers, cloud hosting)
  • Business Partners: With your consent, to facilitate integrations you request
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption for all data in transit and at rest
  • Secure call recording storage
  • Access controls and authentication requirements
  • Regular security assessments

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained according to your account settings. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@gtmdialer.com